Chocofluff

ChocoFluff by Taran — Terms & Privacy

ChocoFluff by Taran

Terms & Conditions

Last updated: 30 Sept 2025
  1. Products
    • All chocolates are handmade and may vary slightly in appearance, weight, and design.
    • Ingredients are listed in product details; customers must check for allergies before consumption. Discuss ingredients before ordering.
    • Designer boxes and packaging may change subject to availability.
  2. Orders & Payments
    • Orders are confirmed only upon receipt of full payment.
    • We accept online payments via secure gateways.
  3. Prices & Availability
    • All prices listed on our website are in AED unless otherwise specified.
    • Prices are subject to change at any time without prior notice; we may update, discontinue, or change any product, packaging, or offer at our discretion.
    • Discounts, promotions and special offers are time-limited and may be withdrawn without notice. In case of a pricing error we reserve the right to cancel or adjust the order before confirmation.
  4. Delivery & Pickup
    • Delivery timelines are shared at the time of order and may vary during peak seasons.
    • Customers must provide accurate delivery details. We are not liable for delays caused by incorrect addresses or third-party couriers.
  5. Cancellation & Refunds
    • Due to the perishable nature of chocolates, orders once confirmed cannot be refunded.
    • Cancellations may be accepted within 24 hours of placing the order if production has not started.
    • For incorrect or damaged delivery, contact us within 2 hours with proof (photo/video). Replacement will be provided at our discretion.
  6. Events & Corporate Orders
    • Bulk and event orders must be confirmed at least 5 days in advance.
    • Advance payment or deposit may be required.
  7. Intellectual Property

    All content on this website, including logo, images, and product names, are the property of ChocoFluff by Taran and may not be used without permission.

  8. Limitation of Liability

    ChocoFluff is not liable for any allergic reactions, misuse, or improper storage of chocolates after delivery. Storage instructions are provided with each order.

  9. Governing Law

    These terms are governed by the laws of the United Arab Emirates.

Privacy Policy

Last updated: 30 Sept 2025
  1. Information We Collect
    • Personal details: name, phone, email, delivery address.
    • Payment details processed via secure third-party payment providers (we do not store your card info).
    • Website usage data (cookies, browsing activity).
  2. How We Use Your Information
    • To process and deliver your orders, send confirmations, invoices and updates.
    • For customer support and resolving complaints.
    • For marketing and promotions (only if you opt in).
  3. Sharing of Information

    We do not sell your personal data. Information may be shared with trusted service providers (delivery, payment gateways).

  4. Cookies

    Our website uses cookies to enhance user experience and improve site performance. You may disable cookies in your browser, but some features may not function correctly.

  5. Data Security

    We use secure encryption and industry-standard measures to protect your data. However, we cannot guarantee 100% security of data transmitted online.

  6. Your Rights

    You may request access, correction, or deletion of your personal information at any time. You can unsubscribe from marketing communications at any time.

  7. Policy Updates

    We may update this Privacy Policy from time to time. Any changes will be posted on this page.